Terms and Conditions

Terms & Conditions – Firenze Bloemenatelier

1. General

Welcome to Firenze Bloemenatelier. These terms and conditions apply to all orders placed via our webshop or in-store.

By placing an order, you agree to these terms.

For questions:

2. Company details

Firenze Bloemenatelier BV
Heidestatiestraat 44
2920 Kalmthout (Heide), Belgium

Company number: 0811.181.603
VAT: BE0811.181.603
RPR Antwerp

3. Applicability

These terms apply to:

  • all online orders
  • all deliveries
  • all agreements between customer and Firenze Bloemenatelier

If any provision is invalid, the remaining terms remain in force.

4. Products & offer

We sell fresh flowers, plants, and floral arrangements.

Because flowers are natural products:

  • colours and shapes may slightly vary from images
  • seasonal availability may require substitutions
  • substitutions are always made with equal value and style

5. Orders & agreement

An order becomes final once:

  • the order is placed
  • and payment has been successfully completed

You will always receive a confirmation email.

We reserve the right to refuse orders in case of:

  • incorrect information
  • payment issues
  • technical errors

6. Prices

All prices:

  • are in euros (€)
  • include VAT
  • exclude or include delivery (as shown at checkout)

Errors in pricing or information are not binding.

7. Delivery

We deliver:

  • to the address provided
  • on the selected date (if available)

Important:

  • delivery times are indicative
  • delays caused by third-party carriers are outside our control
  • in case of absence, delivery may be left with neighbours or in a safe place

8. Freshness guarantee

- We guarantee 7 days of freshness with proper care.

Complaints must be reported as soon as possible, preferably within 24–48 hours after delivery.

9. Right of withdrawal

Because we sell fresh and perishable goods (flowers):

-  no right of withdrawal
-  no returns

This is legally allowed for perishable products.

Exceptions only apply in case of damage or error on our side.

10. Payment

We accept secure payment methods:

  • Bancontact
  • iDEAL
  • credit card
  • Apple Pay / Google Pay

Orders are processed only after payment.

11. Complaints

Complaints are handled carefully.

Response time:

  • confirmation within 24 hours
  • resolution within 2–5 working days

12. Liability

We are not liable for:

  • delays caused by third parties
  • incorrect delivery information provided by the customer
  • indirect damages

Liability is limited to the value of the order.

13. Intellectual property

All content on this website (texts, images, branding) belongs to Firenze Bloemenatelier and may not be used without permission.

14. Governing law

These terms are governed by Belgian law.

Any disputes will be handled by the courts of Antwerp.

15. Contact

Firenze Bloemenatelier BV
Heidestatiestraat 44
2920 Kalmthout, Belgium