Privacy Policy
Privacy Policy – Firenze Bloemenatelier (GDPR)
1. General
At Firenze Bloemenatelier we value your privacy. We only process personal data that is necessary for order processing, delivery, and customer service.
We never sell your data to third parties.
2. Data we collect
We may process the following personal data:
- First and last name
- Address details (billing & delivery)
- Phone number
- Email address
- Order details (products, messages, delivery date)
- IP address and browser data (security and analytics)
3. Purpose of processing
We use your data only for:
- processing and delivering orders
- communication regarding your order
- customer support
- payment and invoicing
- legal obligations (accounting)
- website security
- improving our services
4. Legal basis (GDPR)
We process personal data based on:
- performance of a contract
- legal obligation
- legitimate interest (security and improvement of services)
5. Data retention
We do not keep data longer than necessary:
- no purchase data: max. 12 months
- order & invoice data: 7 years (legal requirement)
- customer service: up to 2 years after last contact
- marketing data: until unsubscribe
6. Sharing data
We only share data when necessary:
- Lightspeed (webshop platform)
- Mollie (payments)
- delivery partners
- accounting services
- external sales channels (e.g. Bol.com)
All partners act as data processors under GDPR agreements.
We never sell personal data.
7. Cookies
We use:
- functional cookies
- analytical cookies
- security cookies
You can disable cookies in your browser settings.
8. Your rights
You have the right to:
- access your data
- correct your data
- delete your data
- restrict processing
- object to processing
- data portability
[email protected]
Response within 30 days.
9. Security
We apply appropriate security measures such as:
- SSL encryption
- secure Lightspeed environment
- restricted access to data
10. Complaints
Complaints can be submitted to:
- Belgian Data Protection Authority
https://www.gegevensbeschermingsautoriteit.be
11. Contact
Firenze Bloemenatelier BV
Heidestatiestraat 44
2920 Kalmthout, Belgium