Frequently Asked Questions

FAQ – Firenze Bloemenatelier

At Firenze Bloemenatelier, I like to make things as easy as possible for you. Below you will find answers to the most frequently asked questions about ordering, payment, delivery, and caring for your flowers.
 
Is your question not listed? Feel free to send me a message via WhatsApp or email — I am happy to help you personally!
1 Ordering & Changes
1.1 How can I order and can I still adjust my order?

You can order easily and securely through our webshop. Choose your bouquet, select the desired date, and complete the payment online. Did you accidentally make a mistake in the address or the text on the card?

No worries! Contact me as soon as possible via WhatsApp or phone, and I will adjust it for you right away before the handcrafted bouquet leaves our atelier.

2 Delivery & Pickup
2.1 When will my flowers be delivered or can I pick them up?

Personal Delivery: Ordered on weekdays before 16:00 (4 PM)? Then we will deliver the flowers personally to the recipient's home today within our local region! For deliveries to the Dutch border region, the deadline is 14:00 (2 PM). You can also choose a specific date in the future in the delivery calendar.

 

Pickup at the Atelier (Always Free): Your order will be ready for pickup within 1 hour during our opening hours at our shop located at Heidestatiestraat 44 in Heide-Kalmthout!

2.2 In which regions do you deliver?
To guarantee absolute freshness, we only deliver using our own personal delivery service in the following regions:
  • Belgium: Kalmthout, Essen, Wuustwezel, Kapellen, Brasschaat, Ekeren, Stabroek, Berendrecht, and Zandvliet.
  • The Netherlands (border region): Putte, Hoogerheide, Huijbergen, Ossendrecht, and Woensdrecht.
3 Anonymous Surprises
3.1 Can I have a bouquet delivered anonymously?

Your secret is safe with me! If you want to surprise someone anonymously, you certainly can. During the checkout process, you fill in your own details for the invoice, but I make sure this information never appears on the card or the delivery note. The recipient will only see the text you type on the card. If you leave the card blank, it remains completely from a secret admirer!

4 Not at home?
4.1 What happens if the recipient is not at home?
No worries, I never just leave the flowers outside unprotected! If no one is home at the time of delivery, I will first try to leave the bouquet with the direct neighbors so that the flowers are safely inside. We will always leave a note in the recipient's mailbox stating which neighbors the flowers are with.
 
If that is not possible, we will leave a note in the mailbox and take the flowers back to our atelier. The recipient can then come and pick up the bouquet later that day (or the next day), fresh and in top condition, at my shop in Kalmthout.
 
As the person ordering, you will always be updated via email about where the bouquet or plant is located. This way, you can be sure your gift arrives perfectly!
5 Freshness Guarantee & Care
5.1 How long do my flowers stay beautiful and how do I care for them?

Because I buy my flowers daily fresh from the auction, I stand for absolute top quality and give you a 7-day freshness guarantee. To enjoy your bouquet for as long as possible, I recommend cutting the stems diagonally with a sharp knife upon arrival, placing them in a clean vase with fresh tap water, and adding the free included flower food. Avoid drafts, direct sunlight, and do not place your bouquet too close to the fruit bowl. That way, they will shine the longest!

6 Payment & Invoices
6.1 How can I pay and where can I find my invoice?

You can pay safely and quickly in our webshop using Bancontact, iDEAL, PayPal, Wero, MasterCard, Visa, American Express, KBC, and Belfius. As soon as your order is completed, you will receive a confirmation directly in your inbox.
 
Your invoice will be sent to you digitally; this saves paper and keeps everything clearly organized for you.
7 Business & Large Quantities
7.1 Can I order for business purposes or buy a large quantity?
Absolutely! Whether you want to have fresh flowers delivered regularly as a company or restaurant, or you are looking for a larger batch of plants for the office or corporate gifts, I am happy to think along with you for a custom proposal.
 
Please contact me via email to discuss the possibilities and invoicing options for your business.
8 Your Experience & Feedback
8.1 Where can I leave a review or report a complaint?
I am very curious about your opinion!
Have you received a beautiful bouquet or gift? Please leave a review on our Google page or on the product page of your purchase. This helps us enormously!
 
Should anything unexpectedly not be to your satisfaction, please let me know immediately via WhatsApp or phone. I always look for a suitable, beautiful solution together with you, because I want you to think of Firenze Bloemenatelier with a smile!