Customer Service

Always ready to help you!

At Firenze Bloemenatelier, I believe it is important that you feel heard and supported. Do you have questions about your order, need advice about flowers and plants, or has something gone wrong? I am here to assist you as quickly and thoroughly as possible.

Contact options

Phone:
Call us at +32 3658 26 00 during our opening hours: Tuesday to Friday, 9:00 AM – 6:00 PM.

Email:
Send your question to [email protected]. We usually respond within 10 hours.

Contact form:
Fill out the form on this page with your name, email address, and your question. We will get back to you as soon as possible.

Visit our shop:
Come by for personal advice or to pick up your order:
Heidestatiestraat 44, 2920 Kalmthout.

 

Common topics for which you can contact us:

  • Changing or cancelling an order

  • Advice on flowers, plants, and care

  • Delivery and shipping issues

  • Invoice and payment questions

  • Redeeming gift vouchers

  • Special requests with orders (e.g., funeral arrangements)

Tips for a smooth process:

  • Always have your order number ready when asking about your order.

  • Describe your question as clearly and completely as possible.

  • For delivery issues: always provide the delivery address and any relevant details, such as access codes or contact information of the recipient.

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Do you have another question? Please check our detailed FAQ or contact us directly!