Privacy Policy

Privacy Policy – Firenzebloemen.be

At Firenzebloemen.be, I take your privacy seriously. I only collect the information needed to operate my webshop and improve my services. I never share your personal data with third parties for marketing purposes.

What information do I process?

  • First and last name

  • Address details

  • Phone number

  • Email address

  • IP address

Why?
To contact you, process orders, and improve my services.

How long?
No longer than necessary. If no order or agreement is made, up to one year.

How I process your data

  • Webshop software: My webshop runs on Lightspeed, which provides technical support and ensures security (SSL, strong passwords, cookies).

  • Newsletter: Your email is only used to send relevant information. You can unsubscribe at any time; I will then delete your email unless legally required or you give permission to keep it.

  • Cookies: I use technical cookies for the website and third-party cookies like Google Analytics or social media buttons. You can disable cookies in your browser, but some functions may not work.

  • Payments: Via Mollie; they handle your payment data securely and may use anonymized data for analysis.

  • External sales channels: For example, Bol.com shares your data only to complete the order.

Website visit analysis

I collect anonymized data about your visit (IP address, time) to improve the website. These data are not shared with third parties.

Your rights

You can view, edit, or delete your data. Send a request to [email protected]. I respond within four weeks.

Security

I protect your data with appropriate measures, such as SSL encryption.

Report misuse: If you believe your data is not properly protected or is being misused, contact me at [email protected].

Contact Information

Firenzebloemen.be is an online shop of:

Firenze Bloemenatelier BV
Heidestatiestraat 44, 2920 Heide (Kalmthout), Belgium
Email: [email protected]
Phone: +32 3658 26 00 (Tue–Sat, 09:00–18:00)
Company number: 0811.181.603 | VAT number: BE0811.181.603
RPR Antwerp

Complaints: Data Protection Authority, Drukpersstraat 35, 1000 Brussels – www.gegevensbeschermingsautoriteit.be

Changes to the privacy policy

I may update this privacy policy. The most recent version is always available on this page. If changes affect your data, I will notify you by email.