Privacy Policy Firenzebloemen.be

About my privacy policy

At Firenzebloemen.be, I care deeply about your privacy. I only process the data necessary to improve my services and handle your information with care. I never share your data with third parties for commercial purposes.

This privacy policy applies to your use of my website and webshop. The effective date is April 30, 2009. When I update this policy, all previous versions become invalid. Here, I explain which data I collect, why, with whom I share it, how I protect it, and what rights you have.

If you have questions, please contact me. My contact details are at the end.

 

How I process your data

• Webshop software: Lightspeed
  My webshop uses Lightspeed software. Your data is shared with them for technical support only. They do not use your data for other purposes. Lightspeed applies strong security measures including SSL encryption.

• Email and Newsletter
  If you subscribe to my newsletter, I will send you emails based on your consent. You can unsubscribe anytime, and I will delete your email unless you give permission to keep it.

 

Cookies

I use cookies on my website to improve your experience:

• First party cookies: Technical cookies that help the site function properly.

• Third party cookies: From services like Google Analytics and social media plugins that track browsing behavior.

You can disable cookies in your browser settings, but some features may stop working correctly.

 

Payments

I use Mollie for payment processing. Mollie protects your data and uses it only to improve their service. They keep your data only as long as legally required.

 

External sales channels

I also sell via Bol.com. They share your data with me only to process your order.

Data I collect

• Name

• Address

• Phone number

• Email

• IP address

Why I need your data

To contact you, process orders, and improve my services.

Data retention

I keep your data only as long as necessary, usually up to one year if no order is made.

Your rights

You can request access, correction, or deletion of your data by emailing [email protected]. I will respond within four weeks.

Security

I take your data security seriously and use SSL encryption and other measures to protect your data.

If you suspect misuse, please contact me.

 

Contact

Firenze Bloemenatelier BV
Heidestatiestraat 44
2920 Heide (Kalmthout), Belgium
Email: [email protected]
Phone: +32 3 658 26 00 (Tue-Sat 09:00–18:00)

Complaints

If you have complaints, you may contact the Data Protection Authority:
Drukpersstraat 35, 1000 Brussels
www.gegevensbeschermingsautoriteit.be

 

Changes

I may update this policy at any time. The latest version is always on this page. If changes affect your data, I will notify you by email.