FAQ
At Firenze Bloemenatelier, you’ll find everything about ordering, paying, delivering, and picking up flowers. Quickly check the answers below to the most frequently asked questions and see how you can have your order delivered or picked up easily and worry-free.
Tip: Can’t find your question? Send me a message – I’ll personally help you.
1 Ordering & Changes
1.1 How do I place an order and can I still change it?
Ordering is easy: just add your favorite bouquet or plant to your shopping cart. Made a mistake in the address or the message on the card?
Don't worry! Contact me as soon as possible, and I’ll adjust it for you before the flowers head out.
2 Delivery & Pickup
2.1 When will my flowers be delivered or can I pick them up?
Ordering on weekdays before 4:00 PM? In my own region, I usually deliver the flowers the very same day! For deliveries in the rest of Belgium and abroad, the deadline is 1:00 PM for delivery on the next available day. You can see the exact delivery costs and available dates directly in your shopping cart.
You can also choose to pick up your order at my shop in Kalmthout. This saves on delivery fees and lets you take the flowers with you immediately.
3 Anonymous Surprises
3.1 Can I have a bouquet delivered anonymously?
Your secret is safe with me!
If you want to surprise someone anonymously, you certainly can. During checkout, you provide your own details for the invoice, but I ensure this information never appears on the card or the packing slip.
The recipient will only see the message you write on the card.
4 Not at home?
4.1 What happens if the recipient isn't home?
Don’t worry, I won’t just leave the flowers outside!
If no one is home at the time of delivery, no problem! I’ll first try to leave the bouquet with the immediate neighbours, so the flowers are safe and indoors.
If that’s not possible, I’ll leave a note in the mailbox. The recipient can then pick up the fresh flowers later that day at my shop.
This way, you can be sure your gift arrives in top condition!
5 Freshness Guarantee & Care
5.1 How long will my flowers stay beautiful and how do I care for them?
I stand for fresh quality and offer a 7-day freshness guarantee. To enjoy your bouquet as long as possible, I recommend cutting the stems diagonally and placing them in a clean vase with lukewarm water and the included flower food. Avoid drafts, direct sunlight, and don't place them too close to the fruit bowl!
6 Payment & Invoices
6.1 How can I pay and where can I find my invoice?
You can pay safely and quickly via Bancontact, iDEAL, or credit card. Once your order is complete, you’ll receive a confirmation in your inbox.
I’ll send your invoice digitally to save paper and keep everything organized for you.
7 Business & Large Quantities
7.1 Can I order for business or buy in large quantities?
Absolutely! Do you want regular flower deliveries for your company or are you looking for a large batch of plants for the office? I’m happy to create a custom proposal for you.
Just contact me
via email or
phone to discuss the options and billing for your business.
8 Your Experience & Feedback
8.1 Where can I leave a review or report a complaint?
I’m very curious about your opinion!
Did you buy something? Please leave a review on the product page of your purchase. This helps other customers and helps me to keep improving the assortment.
If something isn't to your satisfaction,
let me know immediately. I’ll always work with you to find a perfect solution!
