Flowers in Belgium: Order before 8 AM for same-day delivery! (Not on Sundays)

Our website automatically shows you the earliest possible delivery date.
If you wish to send a bouquet abroad, the delivery time is 2 business days.
Please note: we deliver only to the following countries: Luxembourg, Italy, Germany, France, and the Netherlands.

Within our delivery area (*):

• Deliveries to private individuals take place between 9:00 AM and 7:00 PM.

• For businesses, deliveries are made between 9:00 AM and 5:00 PM.

If agreed upon between the customer and us, a different delivery time may apply.
Due to high demand, it may occasionally happen that delivery occurs after 7:00 PM.
Deliveries made by a postal worker or courier will always take place between 9:00 AM and 5:00 PM.

(*) Our main delivery area includes:
Berendrecht, Brasschaat, Brecht, Ekeren, Essen, Gooreind, Hoevenen, Kalmthout, Kapellen, Lillo, Loenhout, Sint-Job-in-‘t-Goor, Sint-Lenaarts, Stabroek, Wuustwezel, Zandvliet.
Netherlands: Hoogerheide, Huijbergen, Ossendrecht, Putte, Woensdrecht.

Yes, you can definitely send anonymously. The recipient will only see the message you have written on the card.

Your personal information will never be shared with third parties, including the recipient of the flowers or any other gift.

Please contact our customer service as soon as possible via the contact form or by phone at +32 3 658 26 00

You need to place a separate order for each delivery address. This is because the shipping costs are calculated per address, not per product.

If you want multiple items delivered to the same address, this counts as one order and you only pay the shipping fee once.

For large quantities of bouquets/orders, please contact us at: [email protected]

In our region:
You will receive an email from us confirming that your order has been delivered to the correct person.

Outside our region:
After you receive an email stating your order is ready for dispatch, one of our couriers will send you an email with a track & trace code. Using this code, you can see exactly when the flowers will arrive at the location!

Didn’t receive the track & trace?
It might be in your spam folder because the email comes from an external address.

Besides having your order delivered to your home, you can also choose to pick up your order for free at my store. In that case, you will not pay any shipping costs!

You can pick up your order during opening hours:
Tuesday to Saturday from 9:00 AM to 6:00 PM
Sunday from 9:00 AM to 1:00 PM

Address:
Firenze Bloemenatelier
Heidestatiestraat 44
2920 Kalmthout

✓ You don’t have to stay at home to receive your order.
✓ Once your order is ready in the store, you decide when to pick it up — during opening hours.
✓ Pickup is completely free; you pay no shipping costs.

During the ordering process, you can choose between two delivery options:

1 . Home Delivery
For orders under €50.00, the shipping fee is €8.20.
For orders of €50.00 or more, delivery is free.

2. Pickup in the Store
This option is always free. You can collect your order whenever it suits you, during opening hours.

You can pick up your order as soon as you receive an email from me stating: "Ready for pickup."
I do my best to have your order prepared as quickly as possible in the store.

Pickup Address:
Firenze Bloemenatelier
Heidestatiestraat 44
2920 Kalmthout, Belgium

Pickup Hours:
Tuesday to Saturday: 9:00 AM – 6:00 PM
Sundays & public holidays: 9:00 AM – 1:00 PM

I do offer this service, but only within my delivery area (*).

Please be aware that deliveries to public places always carry some risk. Therefore, I strongly recommend choosing a delivery address where someone can receive the package personally.

If you still decide to have the delivery made to a public location, you as the customer will be responsible for the delivery.

Our delivery fees are as follows:

– Within Belgium: €8.20
– To neighboring countries (such as the Netherlands, Luxembourg, Germany, or France): €14.50

In 98% of cases, orders are delivered on the selected delivery date. However, delays may occasionally occur due to unforeseen issues such as sorting errors or transport delays.

Since I work with external delivery partners, these situations are sometimes beyond my control. I kindly ask for your understanding. If your order is unexpectedly delayed, I will inform you as soon as possible.

Yes, we do offer delivery on holidays — but only within our main local delivery area:

Belgium:
Berendrecht, Brasschaat, Brecht, Ekeren, Essen, Gooreind, Hoevenen, Kalmthout, Kapellen, Lillo, Loenhout, Sint-Job-in-’t-Goor, Sint-Lenaarts, Stabroek, Wuustwezel, Zandvliet

The Netherlands:
Hoogerheide, Huijbergen, Ossendrecht, Putte, Woensdrecht

Yes, absolutely! We’re happy to deliver to hospitals, hotels, care facilities, and other institutions.

To ensure your flowers reach the correct person, please provide as much detail as possible — such as department, room number, maiden name, or other relevant information.

If possible, also include a mobile or landline number for the recipient. This allows the delivery driver to get in touch if needed.

This information will be handled confidentially and is only required for local deliveries within our own delivery area (see list below) that are carried out by a Firenze Bloemenatelier team member.

Important note for webshop deliveries via postal or courier services:
When shipping via our webshop, the flowers are delivered only to the reception desk of the hospital, hotel, or institution. From there, the internal staff takes over. Please be aware that Firenze Bloemenatelier cannot be held responsible for incorrect or lost deliveries within such facilities.

(*) Our local delivery area:
Belgium: Berendrecht, Brasschaat, Brecht, Ekeren, Essen, Gooreind, Hoevenen, Kalmthout, Kapellen, Lillo, Loenhout, Sint-Job-in-’t-Goor, Sint-Lenaarts, Stabroek, Wuustwezel, Zandvliet
The Netherlands: Hoogerheide, Huijbergen, Ossendrecht, Putte, Woensdrecht

When placing an order for a funeral or cremation, it is very important that the flowers are delivered to the correct address and at the right time. Therefore, I kindly ask you to provide as much information as possible, such as:

• Name of the funeral home

• Name of the church or location

• Name of the deceased

• Date and time of the farewell service

It is best to fill in these details when ordering or to provide them to me as soon as possible, so everything runs smoothly.

Tip for the text on the ribbon or card:
Address the text to the deceased, not to the bereaved. A message like “We wish you strength” is less appropriate. It is better to choose a short, respectful message such as “Rest in peace,” “A final farewell,” or your family name.

For inspiration and examples of messages, please take a look at our blog: What do you write on a funeral ribbon or condolence card?

If you need help choosing a suitable message, feel free to contact me — I’m happy to assist you.

Yes, you can provide a desired delivery time when placing your order. I will do my best to accommodate your request as much as possible, but unfortunately, I cannot guarantee it. If you want to be absolutely sure your order is delivered at a specific time, please contact me by phone.

There is an exception for funeral arrangements: you are always guaranteed that the flowers will be delivered before the time you specified. If, for any reason, this is not possible, I will contact you.

This guarantee applies only to orders placed through the shop and within our delivery area (*). Orders placed via the webshop are not covered by this guarantee.

Normally, every order includes an order slip or a greeting card. If you cannot find this, please feel free to contact me and provide your order reference. I will be happy to assist you.

If there is no name on the card, this means the sender wishes to remain anonymous. I respect this wish and comply with privacy regulations.

Yes, after placing an order, you will automatically receive an invoice. It is attached to the order confirmation email.

If you have not received the invoice or need a customized invoice, please feel free to contact me. I’m happy to assist you.

Always a joy: a flower gift card!

You can redeem your gift voucher either in your shopping cart or during checkout. Above the line that says ‘Redeem gift voucher’, you’ll see a field where you can enter your unique code. The discount will automatically be applied to the total amount.

Having trouble or have questions about your voucher? Don’t hesitate to contact me — I’m happy to help!

You can reach me through various channels. I am available from Tuesday to Saturday, 9:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 1:00 PM.

You can contact me via:

Phone: +32 03 658 26 00
Email: [email protected]

Please keep in mind that flowers are living products. Some flowers are more resilient than others, so the guarantee period can vary depending on the type of flower. Unfortunately, I cannot offer the standard 7-day freshness guarantee often provided by supermarkets and garden centers.

What I can offer is a “fresh and honest guarantee.” My flowers are lovingly cared for and have been given the time to grow and bloom naturally before being sold.

Pot Size (P)

The letter “P” stands for pot size, followed by a number indicating the size in centimeters.
For example: a P9 is a pot that measures 9 × 9 cm.
Pot size refers to the volume of the pot in which the plant grows.
Read more about pot sizes

Height

The total height of the plant, measured from the ground to the top of the leaves or flower stems.

Location / Light Requirements

• Lots of light
  The plant prefers a sunny spot and grows best with plenty of light.

• Partial shade
  Suitable for places with indirect light and limited direct sunlight.

• Shade
  These plants thrive in shady spots without direct sunlight.

Water Needs

The amount of water depends on temperature, humidity, and plant size. During the flowering period, plants often need more water than when resting.

• Little water: once every 2 weeks

• Moderate water:once a week

• Lots of water:twice a week

• Misting: once a week

Fertilizing

• Once every 2 months

• Once a month

• Twice a month

Bulb, Tuber, or Rhizome

• Bulb plants: Plants like tulips and daffodils. They store energy in a bulb and bloom every spring.

• Tuber plants: Plants like dahlias and potatoes. Tubers store nutrients for the next growing season.

• Rhizomes: Underground, horizontal root structures that produce new shoots, found in plants like lilies and rhubarb.

Temperature Requirements

• Cool: Max 15°C – Min 5°C

• Moderately warm: Max 25°C – Min 15°C

Consumption

• Not suitable for consumption
  These flowers and plants are not edible and may be harmful if ingested.

Unfortunately, it is not possible to return perishable products due to their nature.

Unfortunately, sometimes an order must be canceled.

You can cancel your order as long as you have not yet received the email stating that your order is ready for shipment. Once you have received this email, cancellation is no longer possible.

Oops! Your order might have been mixed up by me or the delivery service.

Fortunately, this rarely happens. If you did receive the wrong order, please contact us as soon as possible so we can resolve it quickly.

You can reach us at:

Phone: +32 03 658 26 00

Email: [email protected]

It’s best to provide the address list in an Excel or CSV file. Please ensure each address is complete with name, street, postal code, city, and optionally a phone number.

Send the file by email to [email protected]. If you have any questions about submitting the file, feel free to contact me—I’m happy to help!

Email: [email protected]

Use a unique password for each website, don’t share it with others, and store it securely. Change it regularly for extra security.

Tips for keeping your password safe:

- Never share your password with others.

- Use a unique password for every website, so a breach on one service won’t compromise your other accounts.

- Store your passwords securely, for example, in a reliable password manager.

- Change your password regularly to enhance security.

This way, your account stays well protected.

A personal flowers account is a private space where you can view all your orders.

In this account, you have an overview of your placed orders, including dates and invoices that you can easily download. Delivery addresses are also saved, allowing you to order faster next time by copying a previously used address.

This makes ordering flowers easier and quicker!

Don’t worry! You can click the ‘Forgot Password’ button on the login page. You will then receive an email allowing you to request and create a new password.

Also, check your spam or junk mail folder, as the email sometimes ends up there.

Tip for a strong password:
Use a combination of uppercase letters, lowercase letters, numbers, and special characters. Choose something easy for you to remember but hard for others to guess.

Besides loving flowers, I also love cookies — but the digital kind!

I use necessary and analytical cookies to ensure my website functions properly and to understand how I can improve it further. This helps me make your experience as simple and enjoyable as possible.

For more information, please see the cookie policy.

Your data is safe with me.

The information you provide when placing an order is used solely to ensure your order is delivered to the correct address. Additionally, I keep your data to assist you effectively with any after-sales service questions.

Your data is never shared with third parties and is not publicly accessible.

Firenze Bloemenatelier stores your personal data only as long as strictly necessary to fulfill the purposes for which it was collected.

If no agreement is made with you, your data will be kept for a maximum of one year.

You can find your personal details and an overview of your orders under ‘My Account’ on our webshop.

If you placed an order without creating an account or logging in, don’t worry—your data is still available upon request.

Please note: it is not possible to create an account and link previous orders to it.

You can contact us via:
Phone: +32 03 658 26 00
Email: [email protected]

We all love to read!

You can sign up for our newsletter during checkout by ticking the newsletter box. You’ll also find a signup option at the bottom of our website. Like you, I hate spam. That’s why I only use your email address to send you relevant and valuable information.

Want to unsubscribe? That’s possible too, though I’d be sorry to miss you! Just send an email to [email protected], and I’ll make sure you’re removed from our newsletter list as soon as possible.

Tip: Did you know I publish a free blog every Wednesday packed with inspiration and tips?
Read the latest blog here!

Have you purchased something from my webshop or store? I’m very curious to hear your opinion!

Please leave a review on the product page of your purchase. This helps other customers make their choice and helps me continuously improve the assortment.

Thank you very much in advance!

For every product in my webshop, you can easily leave a review.

Your review consists of two parts:
– A star rating (1 to 5)
– A brief description of your experience with the product

You don’t need to be logged in, but you may if you want.

Here’s how to leave a review:

1. Go to the product you want to review

2. Scroll down below the product photo

3. Click the ‘Reviews’ tab next to ‘Description’

4. Click ‘Write a review’ or ‘Add a review’

5. Enter your star rating and experience, then submit

Thank you very much for your contribution!

I believe it’s important that everyone who buys a product from me has the opportunity to leave a review. That’s why you can write a review for purchases made both in-store and online through the webshop.

Your feedback not only helps other customers but also helps me continuously improve the selection.

To prevent misuse, all reviews are manually checked before they become visible. This process may take a few hours.

Thank you for your patience and understanding!

Almost all submitted reviews appear on the webshop within a few hours. I only reject a review if it does not comply with the guidelines.

These are the rules for reviews:
– No prices, advertising, or references to other products, offers, or websites
– Complaints should be handled via customer service, not through reviews — this allows me to resolve the issue
– The review should be about the product itself, not the store or customer service. A brief mention of service is allowed, but keep the focus on the product
– Respect other opinions. Profanity, discriminatory, or offensive content will not be published
– Do not include personal information such as names, email addresses, or phone numbers. Also, information that can identify a person will not be published

What is allowed?
Your review can be positive or negative. Spelling mistakes are no problem — what matters most is your honest experience with the product.

I want to provide all visitors of my webshop with a pleasant and clear user experience. Therefore, I may make minor edits to reviews, for example, to correct excessive capitalization or punctuation errors.

If you would like to add something to your review or have it removed, please feel free to contact me. Upon request, I will update or delete your review from the webshop.

I reserve the right to remove or partially edit reviews that do not comply with the guidelines or contain offensive content.

In addition to these rules, the general terms and conditions of Firenze Bloemenatelier apply.

If you would like to share something else or have questions about your review, please feel free to contact my customer service — I’m happy to assist you.