Flowers in Belgium: ordered before 8 am, delivered the same day! (not on Sundays) Our website automatically gives you the first possible date. Do you want to send a bouquet abroad? Then the delivery time is 2 working days. Please note: we only deliver to the following countries: Luxembourg, Italy, Germany, France and the Netherlands.

Only in our working area(*):

deliver to private individuals between 9:00 am and 7:00 pm.

For companies, this happens between 9 a.m. and 5 p.m.

If agreed between the customer and us, a different delivery time may apply.
In exceptional cases, due to crowds, delivery may take place after 7 p.m.
Delivery by a postal worker or courier will always take place between 9:00 am and 5:00 pm.

(*) our main working area: Berendrecht, Brasschaat, Brecht, Ekeren, Essen, Gooreind, Hoevenen, Kalmthout, Kapellen, Lilo, Loenhout, Sint-job-in-'t-goor, Sint-Lenaarts, Stabroek, Wuustwezel, Zandvliet.    NL: Hoogerheide, Huijbergen, Ossendrecht, Putte, Woensdrecht.

Yes, this is certainly possible. The recipient will only see the text that you have placed on the card.

Your personal information will never be passed on to third parties, not even to the recipient of the flowers or other gift.

Contact our customer service as soon as possible via the contact form or by telephone on +32(0)36582600

You must place a separate order with us for each address. This is because shipping costs are calculated per address and not per product.

If you want to have multiple items delivered to 1 address, this will count as 1 order and you will pay the shipping costs once.

For large numbers of bouquets/orders, please contact us:[email protected]

In our region: You will receive an email from us that your order has been delivered to the correct person.

Not in our region: After you have received an email that the order is ready for departure, you will receive an email from one of our couriers with the track & trace code. Using this code you can see exactly when the flowers will be on location!

Didn't receive Track & Trace? It may be that it is in spam because it is an email from an external email address.

In addition to having your order delivered to your home, you can also pick up the order in our store!
Collecting your order in our store is completely free. So you don't pay shipping costs!

✓ You do not have to stay at home to receive your order.
✓ When your order is ready in the store, you can decide what time you will collect it.
✓ It's completely free.

During the ordering process you can choose from 2 shipping options:

1) Have it delivered to your home. For an order under 50 euros this costs 8.00 euros and for an order above 50 euros this is free.

2) Pick up in store. This is always free.

You can collect your order as soon as you receive the following email from us: 'Ready for collection'.
We naturally strive to have your orders ready in our store as quickly as possible. 

You can pick up an order in our store at the address:
Heidestatiestraat 44 - 2920 Kalmthout Belgium.

You can pick up the order on Tuesday to Saturday from 9:00 AM to 6:00 PM &
Sunday and public holidays from 9:00 AM to 1:00 PM

The delivery costs for a delivery in Belgium are €8.00

The delivery costs for a delivery in neighboring countries are €14.50

If the recipient is not at home, the flowers will be delivered to the neighbors and the recipient will receive a note in the mail with the address where the flowers were delivered. If we are unable to deliver to the nearest neighbors, we will leave a card asking you to contact us. This only applies to deliveries in our work area(*)

For deliveries via the webshop, i.e. delivered by a courier or a postal worker, the recipient will be asked to pick up the product at a collection point or the post office.

98% of all orders are delivered on the desired delivery date.
So in 2% of cases an order is delayed due to calamities.

This could be incorrect sorting or perhaps bad luck on the road for the driver. Because we work together with delivery services, these are unsurmountable situations. We ask for your understanding for this.

We deliver throughout Belgium - Netherlands - Luxembourg - Germany - France.

(*) our main working area: Berendrecht, Brasschaat, Brecht, Ekeren, Essen, Gooreind, Hoevenen, Kalmthout, Kapellen, Lilo, Loenhout, Sint-job-in-'t-goor, Sint-Lenaarts, Stabroek, Wuustwezel, Zandvliet.  

NL: Hoogerheide, Huijbergen, Ossendrecht, Putte, Woensdrecht.

Whenever you want!

We have a handy calendar for the products on which you can easily indicate the desired delivery date. This way you can place an order for the same or the next day or in the future.

A daytime delivery takes place between 08:00 and 19:00

During busy days for the delivery staff, your order may be delivered slightly outside the time slot. When your order is completed you will receive a track and trace code to follow your order. This will give you a more specific delivery time.

Yes, only in our main work area.

Berendrecht, Brasschaat, Brecht, Ekeren, Essen, Gooreind, Hoevenen, Kalmthout, Kapellen, Lilo, Loenhout, Sint-job-in-'t-goor, Sint-Lenaarts, Stabroek, Wuustwezel, Zandvliet.  

NL: Hoogerheide, Huijbergen, Ossendrecht, Putte, Woensdrecht.

Yes of course, but please provide us with as much information about the recipient as possible. E.g. which department, which room number, maiden name, etc.

Always providing the recipient's mobile or landline telephone number can be useful to get the flowers to the right place.

This information is treated confidentially by us. Only applicable to deliveries within our working area(*) and by a Firenze Bloemenatelier employee.

With online shipments, the postal worker or courier only delivers to the counter of the institution. After that, internal staff will take over. As a customer, keep this in mind. We, Firenze Bloemenatelier, are not responsible for any incorrect delivery or lost delivery.

When ordering for a funeral or cremation, it is extremely important that the flowers are delivered to the correct address and time. Please provide us with as much information as possible, such as the name of the funeral home, name of the church, name of the deceased, date and time of the farewell, etc. It is best to fill in or provide this information during the order.  

Tip: Make sure that you direct the text on the ribbon or card to the deceased. Not to the surviving relative! A text such as 'we wish you the best of luck' is therefore not appropriate. You can think of, for example, 'Rest in peace' or 'A last greeting' or, for example, your own family name.

Yes, you can report this when placing orders. We try to take this into account as much as possible, but we cannot give any guarantees. If you want to be sure that your order is possible for a specific time, please contact us by telephone.

However, with funeral arrangements you are always guaranteed that the flowers will be delivered before the time you specify. If for any reason this does not work, we will contact you.

This only applies to orders via the store and in our work area(*)

Orders via the webshop are excluded.

There is no message or card attached to the bouquet or with the gift. Normally an order form is added to every order. This may be located at the bottom of the packaging. If you cannot find this, please contact our store and provide your reference.

If no name is mentioned on the card, the sender wishes to remain anonymous. We respect his wishes and the law on privacy.

We offer this, but only in our work area (*).

As a customer, please note that there is a risk associated with deliveries in a public place. We strongly recommend that you choose an address of a physical person who can receive the collies.

If you still wish to have delivery in a public place, the customer is responsible.

During checkout you can choose different payment methods. Choose the payment method you prefer and the order will be placed in no time.

You can choose from, among others:

• iDeal
• Home banking
• Credit card (Visa / Maestro / American Express)
• Paypal
• Bancontact 
• Bank transfer 
• Gift voucher

After you have placed an order, you will automatically receive an invoice that is included in the order confirmation.

Always good, a flower voucher!

You can redeem the gift voucher in both the shopping cart and at checkout. You can do this above the 'redeem gift voucher' line. Enter your unique code here and the discount will be deducted automatically.

You can reach us through various channels. Our customer service is available from Tuesday to Saturday from 9:00 AM - 6:00 PM and Sunday from 9:00 AM - 1:00 PM

By telephone via +32 03/658 26 00
email: [email protected]

Additionally, keep in mind that flowers are living objects. One flower may have more than another. I cannot offer the 7-day freshness guarantee that they use in supermarkets and garden centers for my products.

What I can offer is a “fresh and honest guarantee”. Our flowers have been treated with love and given time to grow and bloom until they can be sold.

It is important to know that the P stands for pot size followed by the size in centimeters, so a p9 pot is a pot of 9×9 centimeters. Below is a handy list with the pot sizes and contents of the pot.

It does not automatically mean that a larger pot size also means a larger plant, but a plant in a larger pot has more space to root, so you already have a stronger plant with a larger root system. This plant has more strength to shoot, so it grows faster and is often fuller.

The symbols/icons of flowers and plants.

Pot size/P:

Pot sizes are the contents of the pot. It is important to know that the P stands for pot size followed by the size in centimeters, so a p9 pot is a pot of 9×9 centimeters. Read more

Height:

The height of the plant. From ground to top of the leaves.

Location/Lighting:

	Lots of light: Flowers and plants like to be in the sun and thrive with sufficient light.
	Partial shade: Flowers and plants that thrive in less light and tolerate little direct sunlight.
	Shade: Flowers and plants that thrive in low light and do not require direct sunlight.

Moisture requirements/watering: 

The starting point is the moisture of the root ball. The amount of irrigation water depends on the temperature, humidity and the size of the plant. During the flowering period the plant usually needs more water. The need is small during the rest period.

	A little water once every 2 weeks
	Moderate water once a week
	Lots of water twice a week
	Plants Spray once a week

Food:

	Once every 2 months
	Once a month
	2 times a month

Bulb, tuber or rhizome:

These are underground storage organs of plants.

	Bulb plants: Plants that grow from a bulb and bloom in the spring, such as tulips and daffodils. They store energy in the bulb to be able to bloom again every year.
	Root vegetable: Plants that grow from a tuber, such as potatoes and dahlias. The tuber stores nutrients for the plant to grow in the next season.
	Rhizome: An underground root that grows horizontally and produces new shoots, such as in rhubarb and lilies. The rhizome stores nutrients and helps the plant to reproduce.

Temperature:

	Max. 15°C - Min. 5°C
	Max. 25°C - Min. 15°C

Consumption:

Not suitable for consumption: These flowers and/or plants are not edible and may be harmful if ingested.

No, unfortunately it is not possible to return the fresh products due to their perishable nature.

Unfortunately, sometimes the only solution is that the order has to be canceled.

You can still cancel your order until you receive the email that the order is ready for departure. After receiving this email it is no longer possible to cancel the order.

Oops! We or the delivery service have exchanged the order with another order.

Fortunately, this hardly occurs. If you have not received the correct order, please contact us so that we can resolve this as quickly as possible.

By telephone via +32 03/658 26 00
e-mail: [email protected]

Creating a business account is possible and ready in no time.
Just like with a private account, you now create an account with your business email address.
Within this account, orders can be found, invoices can be downloaded and more.

When ordering large quantities, you can always contact us to have this order tailor-made to your wishes.

By telephone via +32 03/658 26 00
e-mail: [email protected]

If you want to send flowers to 10 or more different addresses, it is possible to provide us with the address file. We ensure that the flowers are delivered to the various addresses.
You can contact us for this.

By telephone via +32 03/658 26 00
e-mail: [email protected]

Your own flower account is an environment in which you can view all orders.

Within this environment you have an overview of the orders placed, the dates and invoices that can be downloaded. The delivery addresses are also stored so that you can copy the order again if you send flowers to an address more often.

When you click on forgot password you will automatically receive an email where you can request and create a new password.

Besides flowers, we also love cookies.
We use necessary and analytical cookies to ensure that our website functions properly and to see where we can still optimize our website. All this to make the customer journey as easy as possible! You can find more information about this in the cookie policy.

Your data is safe with us.

We only use the information provided when placing the order to deliver the order to its destination. We also store the data so that we can dig into the order during service afterwards. The data is not shared with anyone and is not publicly accessible.

Firenze bloemenatelier does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. Your data will not be kept for longer than one year if no agreement is concluded with you.

You can find your details and an overview of the orders placed under 'My account'.

If you have placed an order without creating an account and logging in, the details can always be requested from us. Unfortunately, it is not possible to create an account and add previous orders to it.

By telephone via +32 03/658 26 00
email: [email protected]

We all love to read. 

You can sign up for the newsletter at checkout by checking the newsletter box. You can also sign up for the newsletter at the bottom of the website.

You can also unsubscribe from the newsletter. Of course, we would never do this ourselves, but the option is there. If you send an email to [email protected], we will unsubscribe from the best online newsletter available as soon as possible.

Only people who really need to use it.

• our delivery service,
• the payment partner,
• and of course ourselves

Have you made a purchase in our webshop or in our store? We are very curious what you think!

Leave a review on the page of the product you want to share your experience about. This way we help each other with shopping and to make our range even better!

You can leave a review for every product on our website. This consists of the number of stars (1 to 5) you want to give for the product and a description of your experience. You do not have to be logged in to leave a review, but you can.

1. you go to the product
2. you scroll below the photo. (there is description and reviews)
3. Click on review and you can add reviews.

We think it is important that everyone who buys a product from us can leave a review. That is why you can leave a review on our website for both in-store and online purchases.

To prevent abuse, we first read all reviews. As a result, it may take a few hours before your review appears on our website.

Almost all submitted reviews appear online on our website within a few hours. We only disapprove a review if it does not meet our rules:

• Reviews may not contain prices, advertisements, promotions or references to other products, offers or website.
• We are happy to handle complaints through our customer service, so that we can resolve the problem together.
• In a review, do not write about the service provided in the store or our customer service, but really about the product. Of course, a brief reference to the service is allowed, but the review must mainly be about the product.
• Be respectful of the opinions of others. Reviews that contain foul language, discriminatory and insulting texts will not be posted.
• Reviews that contain personal information such as names, email addresses and phone numbers will not be published. Descriptions that can be traced back to a person are also blocked.

A review may therefore be positive or negative about a product or contain spelling errors.

I want to provide a polished user experience to all visitors to our website. That's why we correct excessive capitalization or punctuation. Reviews can be deleted or adjusted if a customer still wants to add something to his or her review or prefers that a review no longer be found on our website.

We reserve the right to remove comments in whole or in part that do not comply with the rules or have offensive content. In addition to these rules, the general terms and conditions of Firenze Bloemenatelier apply. Would you like to say something else? Please contact our customer service.